Frequently Asked Questions (FAQ)

**1. What is Mollie et Moi all about?**

At Mollie et Moi, we're dedicated to providing stylish and ethical fashion choices. Our handbags are crafted with premium vegan materials, offering cruelty-free alternatives without compromising on quality or style.


**2. Are Mollie et Moi products vegan and cruelty-free?**

Yes, all Mollie et Moi products are 100% vegan and cruelty-free. We're committed to creating fashion that aligns with ethical values.


**3. Where are Mollie et Moi products made?**

Our handbags are thoughtfully crafted in ethical and sustainable manufacturing facilities in Thailand. We prioritize fair labor practices and environmental responsibility.


**4. How do I care for my Mollie et Moi handbag?**

To keep your Mollie et Moi handbag looking its best, gently clean it with a damp cloth or sponge. Avoid harsh chemicals, and store it in a dust bag when not in use. For more detailed care instructions, refer to the care guide included with your purchase or visit this page.


**5. What payment methods do you accept?**

We accept various payment methods, including credit cards, debit cards, and PayPal, for your convenience.


**6. What is your return policy?**

Mollie et Moi operates under a strict no return, no exchange, and no refund policy. Please ensure you carefully select your handbag before completing your purchase. If you have any concerns or questions about a product, please contact our customer support team for assistance before placing your order.


**7. How can I contact Mollie et Moi's customer support?**

If you have any questions or need assistance, our customer support team is here to help. You can reach us through our Contact Us page on our website, and we'll get back to you as soon as possible.


**8. Do you offer international shipping?**

Yes, we offer international shipping to many countries. Shipping fees and delivery times may vary depending on your location. Please refer to our Shipping & Delivery page for more information.


**9. Are Mollie et Moi products available in physical stores?**

Currently, our products are primarily available for purchase online through our website. We may expand to physical stores in the future, so stay tuned for updates!


**10. Can I find Mollie et Moi products on social media?**

Yes, you can stay updated with our latest designs, promotions, and more by following us on social media. Connect with us on Instagram and Facebook to be part of the Mollie et Moi community.

We hope these FAQs have addressed your questions, but if you have any further inquiries or need assistance with anything else, please don't hesitate to contact us. Thank you for choosing Mollie et Moi!