Shipping and Delivery Policy
At Mollie et Moi, we take pride in delivering your favorite fashion pieces to your doorstep in a timely and secure manner. Here's what you need to know about our shipping and delivery process:
Once your order leaves our warehouse and is in the hands of our trusted courier partners, Mollie et Moi is not responsible for any shipment delays or delivery issues. However, we're committed to ensuring that your orders are processed thoroughly and without delay.
For security reasons, all our packages are shipped with a signature requirement. Please provide an address where someone can sign for the package. In case no one is available during delivery, the package will be returned to our warehouse.
Processing and Transit Time:
Orders are processed Monday through Friday, excluding weekends and select holidays. It typically takes 3-5 business days for your order to be processed and shipped. Once your order is on its way, you'll receive an email with your tracking number.
Shipping Services and Transit Times:
- Thailand: We use EMS Thai Post, Flash or Kerry for delivery, with an estimated transit time of 3-5 business days.
- United States and International: United States and International orders are shipped via DHL or EMS Thai Post with an estimated transit time of 10-15 business days.
United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, Thailand, and United States.
Duties and International Fees:
Please note that customs or import duties are typically charged when the package arrives at its destination country. These fees, as well as any shipment fees, are paid to your local carrier or government. Mollie et Moi does not have control over these fees and cannot estimate or confirm the costs, as customs policies and import duties vary from country to country. We recommend contacting your local customs office for information on fees before placing your order to avoid unforeseen charges.
Address Accuracy and Changes:
It's crucial to enter your shipping address correctly during checkout. If you need to make changes to the address, please contact us at firstname.lastname@example.org as soon as possible. While we do our best to accommodate address changes, there may be time limitations, and we cannot guarantee changes once the parcel is in transit.
If you wish to cancel or modify your order, please reach out to us at email@example.com immediately after placing your order. We'll do our best to assist you. However, Mollie et Moi operates under a strict no return, no exchange, and no refund policy. Please ensure you carefully select your handbag before completing your purchase. If you have any concerns or questions about a product, please contact our customer support team for assistance before placing your order.
We want your shopping experience at Mollie et Moi to be as seamless as possible, and we're here to help with any shipping-related queries or concerns you may have. Thank you for choosing Mollie et Moi for your fashion needs!